Provide an effective solution to emerging conflicts to support group resilience and unity / cohesion.
Apply E. Ostrom’s Principles (accountable monitoring, graduated sanctions, easy conflict resolution process) to manage conflict and support soft governance rules inside the community.
Scale of conflict and approaches
- Small (one time, manageable) – personal negotiation
- Medium (repeated, affects work) – mediator support (a mediation help can be provided by filling the form)
- Big (affects several community members, big crisis or mediation didn't help) – all members arbitration
- Identify, Contemplate, Describe
- Either party invites to conversation
- Shares concerns, ideas, offers, requests
- Asks clarifying questions
- Expectations of confidentiality are best managed as explicitly as possible
- Mutually recognize points of agreement
- Mutually recognize points of disagreement (if any)
- Mutually recognize a plan for resolution
- Access documents and tips
- Private support (trusted friends, network stewards, potential mediators)
- Expand the conversation if needed
- Engages the community in this process when needed
- Generates and collects insights from conflict management processes, in order to constantly adjust the soft governance rules of the community
- Proposes prompt solutions to conflicts between members, based on cases from the broader ecosystem and insights about concrete situations.
As a member of the team, I understand that in order to maintain unity, I can involve the community in this process when necessary
the mantra is very simple, but is basically used to "treat" every challenging experience, difficult thought, challenged relationship.
It was used, according to the book I'm reading now, to actually heal all these patients in this dangerous psych ward, eventually shutting it down.. but always the practice was used by the practicioner on and by themselves while thinking about the person who was affected
the mantra is always some variation of the following:
"I’m Sorry, Please forgive me, Thank you, I Love You"
so, this is something I've gotten really inspired about and am using as part of my daily practice, to use in every situation where I'm frustrated with people or myself (by David Danforth, Gravity DAO)